How Can We Help?

Simply browse our products, add items to your cart, and proceed to checkout. You will need to provide your shipping details and payment information to complete the order. You will receive an email confirmation once your order is placed.

You can modify or cancel your order within 1 hour of placing it. After that, the order enters processing and cannot be changed. Please contact our support team at info@nexustech.com for urgent modifications.

You can track your order by visiting our Order Tracking page and entering your order number. You will also receive email updates at each stage of delivery.

We offer free standard shipping (5-7 business days) on orders over $99. Express shipping (2-3 business days) is available for $14.99. Same-day delivery is available in Amman for orders placed before 2 PM.

Currently, we ship to Jordan, UAE, Saudi Arabia, Kuwait, Bahrain, Qatar, Oman, and Egypt. International shipping rates and delivery times vary by destination. Contact us for more details.

Standard delivery within Jordan takes 5-7 business days. Express delivery takes 2-3 business days. Regional (Middle East) orders typically arrive within 7-14 business days depending on the destination.

We offer a 30-day return policy on most products. Items must be unused, in original packaging, and include all accessories. Opened software, custom-built PCs, and clearance items are non-returnable.

Contact our support team via email or phone to request a Return Merchandise Authorization (RMA) number. Pack the item securely and ship it back to us. Refunds are processed within 5-7 business days after we receive the returned item.

Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for it to appear in your account.

We accept Visa, Mastercard, American Express, PayPal, and Cash on Delivery (COD). All online payments are processed through a secure, PCI-compliant payment gateway.

Absolutely. We use 256-bit SSL encryption and are PCI DSS compliant. We never store your full credit card information on our servers. All transactions are processed through secure third-party payment providers.

Yes! We offer interest-free installment plans for orders over $200 through select banks. Choose the installment option at checkout to see available plans for your bank card.

All products come with the manufacturer's warranty. Warranty periods vary by brand and product category. We also offer extended warranty options on select products at checkout.

Of course! Our team of tech experts can help you pick the perfect components for your needs. Contact us via email, phone, or live chat, and we will provide personalized recommendations based on your budget and requirements.

Yes! We offer professional PC assembly for $49.99 (free for orders over $1,500). This includes expert assembly, cable management, BIOS configuration, stress testing, and a 1-year assembly warranty.