At NEXUS Tech Store, we collect information that helps us provide you with the best possible shopping experience for computer hardware and technology products. We collect the following types of information:
Account Information
- Full name, email address, and phone number when you create an account
- Username and encrypted password for account authentication
- Profile preferences, including communication settings and product interests
- Date of birth (optional) for special birthday promotions
Order & Transaction Data
- Billing and shipping addresses for order fulfillment
- Purchase history, including products ordered, quantities, and prices
- Payment method details (card type and last four digits only; full card numbers are processed by our payment provider and never stored on our servers)
- Order tracking information and delivery confirmations
- Return and refund records
Technical & Device Information
- IP address, browser type and version, and operating system
- Device identifiers and screen resolution
- Referring URLs and pages visited on our site
- Time zone setting and geographic location (city/country level)
User-Generated Content
- Product reviews, ratings, and questions you submit
- Wishlist items and saved product configurations
- Customer support tickets and live chat transcripts
We use the information we collect for the following purposes:
Order Processing & Fulfillment
- Processing and shipping your orders for CPUs, GPUs, motherboards, peripherals, and other tech products
- Sending order confirmations, shipping notifications, and delivery updates via email or SMS
- Handling returns, exchanges, and warranty claims
- Processing payments securely through our PCI DSS-compliant payment partners
Account Management
- Creating and maintaining your customer account
- Authenticating your identity when you sign in
- Displaying your order history and managing saved addresses
- Syncing your wishlist and cart across devices
Personalization & Recommendations
- Recommending products based on your browsing and purchase history (e.g., compatible RAM for your motherboard)
- Customizing homepage content and featured deals relevant to your interests
- Remembering your preferred currency and language settings
Marketing Communications
- Sending promotional emails about new product launches, sales events, and exclusive deals (only with your consent)
- Notifying you about price drops on wishlist items and back-in-stock alerts
- You can unsubscribe from marketing emails at any time via the link in each email or through your account settings
Service Improvement
- Analyzing browsing patterns and purchase trends to improve our website and product offerings
- Conducting internal analytics to measure site performance and identify technical issues
- Gathering feedback through surveys and product reviews to enhance customer experience
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
Service Providers
- Payment Processors: We use Stripe and PayPal to securely process credit card and digital payments. These providers receive only the data necessary to complete transactions and are PCI DSS Level 1 certified.
- Shipping Partners: Your name, address, and phone number are shared with our logistics partners (Aramex, DHL, Jordan Post) to deliver your orders.
- Email Service Provider: We use third-party email services to send transactional and marketing emails on our behalf.
- Cloud Hosting: Our website and databases are hosted on secure cloud infrastructure with industry-standard protections.
Legal Requirements
- We may disclose your information if required by law, court order, or governmental regulation
- We may share data to protect the rights, property, or safety of NEXUS Tech Store, our customers, or the public
- In the event of a fraud investigation, we may share relevant transaction data with law enforcement agencies
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. We will notify you via email and a prominent notice on our website before any such transfer takes effect.
We take the security of your personal data seriously and employ multiple layers of protection:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption, ensuring your information cannot be intercepted during transit.
- PCI DSS Compliance: Our payment processing infrastructure adheres to Payment Card Industry Data Security Standards. We never store complete credit card numbers on our servers.
- Password Protection: Account passwords are hashed using industry-standard bcrypt algorithms. We never store passwords in plain text.
- Access Controls: Employee access to customer data is restricted on a need-to-know basis, with role-based permissions and multi-factor authentication for administrative access.
- Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security threats.
- Firewall & Intrusion Detection: Our infrastructure is protected by web application firewalls and real-time intrusion detection systems.
- Data Backups: Customer data is regularly backed up with encryption to ensure recovery in the event of system failure.
While we implement rigorous security measures, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your NEXUS Tech Store account and to keep your login credentials confidential.
We use cookies and similar technologies to enhance your browsing experience on our website. Here is how we use them:
Essential Cookies
- Session management to keep you logged into your account
- Shopping cart persistence so your items are saved across pages and visits
- Security tokens to protect against cross-site request forgery (CSRF)
- Currency and language preference storage
Analytics Cookies
- We use Google Analytics to understand how visitors interact with our website, including page views, session duration, and navigation paths
- These cookies help us identify popular products, optimize page layouts, and improve site performance
- Analytics data is aggregated and anonymized where possible
Marketing & Advertising Cookies
- Remarketing pixels from Google Ads and Meta (Facebook) to show you relevant ads about products you viewed on our site
- Affiliate tracking cookies to attribute sales to partner websites that referred you to us
- These cookies may track your activity across different websites
Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may limit some functionality on our site (for example, your cart may not persist between sessions). For more details, please see our Cookie Policy.
You have several rights regarding your personal data. Depending on your jurisdiction, these may include:
- Right of Access: You can request a copy of the personal data we hold about you. Log into your account to view most of your data directly, or contact us for a full data export.
- Right to Rectification: You can update or correct inaccurate personal data at any time through your account settings, or by contacting our support team.
- Right to Deletion: You can request that we delete your account and associated personal data. Please note that we may need to retain certain records for legal, tax, or warranty purposes.
- Right to Object: You can object to the processing of your data for marketing purposes. Opt out of promotional emails by clicking the "Unsubscribe" link or adjusting your notification preferences in your account.
- Right to Data Portability: You can request your data in a structured, commonly used format (JSON or CSV) for transfer to another service.
- Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances, such as when you contest the accuracy of your data.
- Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at privacy@nexustech.com or call +962 6 123 4567. We will respond to your request within 30 days.
NEXUS Tech Store is a general-audience e-commerce platform intended for users who are at least 16 years of age. We do not knowingly collect personal information from children under the age of 16.
If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately at privacy@nexustech.com. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.
For customers between the ages of 16 and 18, we recommend that a parent or guardian supervise any online transactions and review the information submitted on our platform.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:
- Account Data: Retained for as long as your account remains active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.
- Order History: Transaction records are retained for a minimum of 7 years to comply with tax and accounting regulations.
- Payment Records: Payment transaction logs (excluding full card numbers) are retained for 7 years for financial compliance and dispute resolution purposes.
- Support Tickets: Customer service interactions are retained for 3 years to help us improve our service and resolve recurring issues.
- Marketing Preferences: Your consent records and opt-out preferences are retained for 5 years after your last interaction with us.
- Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely for business intelligence purposes.
- Warranty Claims: Warranty-related records are kept for the duration of the warranty period plus 2 additional years.
When data is no longer needed, it is securely deleted or anonymized so that it can no longer be associated with you.
NEXUS Tech Store is based in Amman, Jordan, and primarily serves customers across the Middle East. However, some of our service providers and infrastructure may be located in other countries.
When your data is transferred to countries outside of your jurisdiction, we ensure that appropriate safeguards are in place:
- Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses (SCCs) when transferring data from the European Economic Area to countries without an adequacy decision.
- Data Processing Agreements: All third-party service providers are required to sign data processing agreements that obligate them to protect your data in accordance with applicable data protection laws.
- Encryption in Transit: All international data transfers are conducted over encrypted connections to prevent unauthorized access during transit.
- Regional Data Storage: Where possible, we store data in servers located within the Middle East to minimize cross-border transfers.
Our shipping partners (Aramex, DHL) may process your address and contact data in their regional hubs. These partners maintain their own privacy policies and security measures that comply with international standards.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- Minor Updates: For minor changes (such as clarifications or formatting updates), we will update the "Last Updated" date at the top of this page without additional notification.
- Material Changes: For significant changes that affect how we collect, use, or share your data, we will provide a prominent notice on our website and send an email notification to registered users at least 14 days before the changes take effect.
- Consent Renewal: If any changes require additional consent under applicable law, we will request your consent before the updated policy applies to you.
We encourage you to review this page periodically to stay informed about how we protect your personal data. Your continued use of NEXUS Tech Store after any changes constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us:
- Data Privacy Officer: privacy@nexustech.com
- General Support: info@nexustech.com
- Phone: +962 6 123 4567 (Sunday - Thursday, 9:00 AM - 6:00 PM AST)
- Mailing Address: NEXUS Tech Store, Attn: Privacy Team, 123 Tech Avenue, Amman 11183, Jordan
We aim to respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
For urgent security matters, such as reporting a data breach or suspected unauthorized access to your account, please contact us immediately at security@nexustech.com or call our dedicated security hotline at +962 6 123 4568.